TERMS OF SERVICE

1. Parties and scope

1.1. Contractor: ZANTEMARK LIMITED, company number HE 426044, registered address: Themistokli Dervi, 5 Elenion Building, 1066, Nicosia, Cyprus.

1.2. Client: the individual or legal entity using the Service ("Client", "you").

1.3. If you use the Service on behalf of a legal entity, you represent that you have authority to bind that entity.

1.4. If you are an individual acting outside your trade, business, craft, or profession, you may be a "Consumer" under applicable consumer protection laws. Certain sections below apply specifically to Consumers.

2. Definitions

3. Acceptance of this Agreement

3.1. By creating an Account, starting a trial, purchasing a Subscription, paying an invoice, or otherwise using the Service, you confirm that you have read and accepted this Agreement.

3.2. If you do not agree, do not use the Service.

4. The Service and license

4.1. The Contractor provides access to the Service on a subscription basis unless otherwise agreed in writing.

4.2. Subject to payment (where applicable) and compliance with this Agreement, Contractor grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal purposes in accordance with your Plan during the subscription term.

4.3. The Service provides information/analytics/statistical outputs. Contractor does not guarantee that outputs are complete, error-free, or suitable for any specific decision-making.

5. Account security

5.1. You must provide accurate information when creating your Account and keep it up to date.

5.2. You are responsible for maintaining the confidentiality of your credentials and all activity under your Account.

5.3. You must not share your Account with third parties unless your Plan explicitly allows multiple users/seats.

6. Plans, limits, and fair use

6.1. Plan features, usage limits (including seats, connected accounts, reports, searches per minute, exports, and other technical limits), and pricing are described in the Service interface, pricing page, and/or invoice/order.

6.2. Contractor may apply rate limits and abuse-prevention measures to protect the Service and third parties.

6.3. If you exceed your Plan limits, Contractor may prompt you to upgrade, temporarily restrict certain actions, or apply other measures consistent with the Plan and Service rules.

7. Fees, taxes, and payment

7.1. Fees are charged in the currency and at the price shown at checkout or stated in an invoice/order.

7.2. Taxes (including VAT) may apply depending on your location and status and will be charged where required by law.

7.3. Payments may be processed by third-party payment providers. Contractor does not store full payment card numbers.

8. Add-ons and additional payments

8.1. Any add-on, extra service, or additional paid feature beyond your main Subscription requires your express consent (explicit opt-in) before you are charged.

9. Auto-renewal (recurring payments)

9.1. If you enable auto-renewal, your Subscription will renew automatically at the end of each billing period and the applicable fee will be charged using your selected payment method.

9.2. Auto-renewal is enabled only by an affirmative action by you (e.g., toggling a switch or ticking a checkbox).

9.3. You can cancel auto-renewal in your Account settings (where available) or by contacting support@yoloco.io. Cancellation stops future renewals; you retain access until the end of the current paid period.

10. Trial (if offered)

10.1. Contractor may offer a trial with limited functionality/usage as shown in the Service.

10.2. Contractor may terminate or restrict trial access if it detects abuse or circumvention of limits.

11. Client Content and responsibilities

11.1. You are responsible for the Content you upload and for ensuring you have all rights and lawful bases to provide it to the Service.

11.2. You must not upload special category (sensitive) data (e.g., health, political opinions) or biometric data unless explicitly agreed in writing and legally justified.

11.3. You remain responsible for how you use the Service outputs and any third-party content.

12. Acceptable Use

12.1. You must comply with the Acceptable Use Policy in Appendix A (AUP), which is part of this Agreement.

13. Third-party platforms and data sources

13.1. The Service may rely on third-party platforms (including social networks), their APIs, and data availability and restrictions.

13.2. Contractor is not responsible for limitations, changes, or downtime caused by third parties, or for the accuracy/completeness of third-party data.

14. Intellectual property

14.1. The Service, software, design, and documentation are owned by Contractor and/or its licensors and are protected by intellectual property laws.

14.2. No rights are granted except as expressly stated.

14.3. You must not sublicense, rent, lease, sell, resell, or provide access to the Service to third parties unless explicitly allowed by your Plan or a separate written agreement.

15. Privacy and data protection

15.1. Contractor processes personal data in accordance with the Privacy Policy (see /privacy).

15.2. Business Clients: if you upload personal data of third parties, you represent you have a lawful basis and will comply with your obligations as a controller. Contractor will process such data as a processor under the DPA (available upon request or in-Service).

15.3. Cookies: non-essential cookies are used only where required opt-in consent has been obtained (see Cookie Policy at /cookies).

16. Suspension and termination

16.1. Contractor may suspend or terminate access immediately if:

16.2. Contractor may remove or restrict access to Content where necessary to protect the Service, comply with law, or enforce this Agreement.

17. Cancellation and refunds

17.1. Cancellation and refund rules are set out in Appendix B (Refunds & Cancellation Policy), which is part of this Agreement.

17.2. For Business Clients, additional terms may be agreed in an order form or invoice.

18. Disclaimers

18.1. The Service is provided on an "as is" and "as available" basis to the maximum extent permitted by law.

18.2. Contractor does not warrant uninterrupted or error-free operation.

19. Limitation of liability

19.1. To the maximum extent permitted by law, Contractor is not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of data, or business interruption.

19.2. Contractor's total liability arising out of or relating to the Service will not exceed the fees paid by the Client for the Service during the three (3) months preceding the event giving rise to the claim.

19.3. Nothing in this Agreement limits liability that cannot be limited under applicable law.

20. Changes to the Agreement

20.1. Contractor may update this Agreement from time to time by posting the updated version in the Service/website and indicating the effective date.

20.2. Continued use after the effective date constitutes acceptance of the updated Agreement.

21. Governing law and disputes

21.1. This Agreement is governed by the laws of the Republic of Cyprus.

21.2. The Parties will try to resolve disputes amicably. A written complaint should be submitted to support@yoloco.io before initiating court proceedings.

21.3. If not resolved, disputes may be submitted to the competent courts of Nicosia, Cyprus, unless mandatory consumer protection rules provide otherwise.

22. Contact and notices

22.1. Support: support@yoloco.io

22.2. General/legal: info@yoloco.io

Contractor details